بررسي تأثير کيفيت زندگي کاري بر شکل‌گيري رفتار تسهيم دانش در يک مرکز مخابراتي در ايران
محورهای موضوعی : مديريت تکنولوژي
سید مهدی حسینی سرخوش
1
(مالک اشتر)
پیمان اخوان
2
(مالک اشتر)
محسن گرمابدری
3
(مالک اشتر)
کلید واژه: تسهيم دانش, کيفيت زندگي کاري, نظريه رفتار برنامه‌ريزي شده, مراکز تحقيقاتي,
چکیده مقاله :
تسهيم دانش مؤلفه‌اي كليدي براي دستيابي به مزيت رقابتي پايدار در محيط متلاطم امروزي مي‌باشد. تسهيم دانش اثربخش ميان کارکنان مي‌تواند به‌طور قابل ملاحظه‌اي بر عملکرد سازمان‌ها تأثير بگذارد. بنابراين هدف از اين تحقيق بررسي تأثير کيفيت زندگي کاري بر شکل‌گيري رفتار تسهيم دانش در يک مرکز تحقيقاتي در ايران مي‌باشد. اين تحقيق يک تحقيق توصيفي و به لحاظ هدف، از نوع تحقيقات كاربردي و به لحاظ گردآوري اطلاعات پيمايشي است. جهت آزمون فرضيه‌هاي تحقيق از مدل‌سازي معادلات ساختاري (SEM) استفاده شد. به منظور جمع‌آوري داده‌هاي تحقيق، پرسشنامه‌اي جهت سنجش کيفيت زندگي کاري، نگرش، قصد و رفتار تسهيم دانش مبتني بر تحقيقات گذشته تدوين و در جامعه هدف توزيع گرديد. تجزيه و تحليل 317 پرسشنامه تکميل شده و معتبر نشان داد کيفيت زندگي کاري اثر مثبت و معناداري بر نگرش و رفتار تسهيم دانش کارکنان در سازمان مورد مطالعه دارد. همچنين نگرش به تسهيم دانش عاملي مؤثر در تقويت قصد تسهيم دانش بوده و قصد تسهيم دانش نيز به نوبه خود بر رفتار واقعي تسهيم دانش اثر مي‌گذارد. علاوه بر اين، نتايج تحقيق حاکي از آن بود که در ميان ابعاد کيفيت زندگي کاري، قانون‌گرايي مؤثرترين عامل در تسهيم دانش است. در نهايت با توجه به يافته‌هاي تحقيق توصيه‌هاي کاربردي به مديران و دست‌اندرکاران حوزه مديريت دانش و پيشنهاداتي به محققان آتي جهت پوشش شکاف‌هاي تحقيق حاضر ارائه شد.
K nowledge sharing is a key ability to achieve sustainable competitive advantage in today’s turbulent environments. Effective knowledge sharing among employees may considerably influence organizational performance of organizations. Therefore, this study intends to examine impacts of quality of work life on forming knowledge-sharing behavior in a research center in Iran. This is a descriptive research and an applied research from objective perspective and a survey due to data gathering method. Structural Equation Modeling (SEM) was used to analyze research hypotheses. A questionnaire was developed for measuring quality of work life, knowledge-sharing attitude, intention, and behavior based on prior research and distributed in target population. An analysis of 317 completed and valid questionnaires showed that quality of work life has a positive significant effect on knowledge-sharing attitude and behavior in studied organization. In addition, attitude toward knowledge sharing can enhance the tension toward knowledge sharing which in turn can improve real knowledge-sharing behaviors. Moreover, research findings indicated that among quality of work life dimensions, constitutionalism in work is the most influential factor of knowledge sharing. Finally, according to research findings, practical implications for managers and knowledge management practitioners as well as suggestions for future research to fill the research gap are proposed.
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