Impact of science and technology parks service quality on growth and innovative performance of firms located in parks (Pardis Technology Park Case study)
Subject Areas : Science and Technology Parks and Incubators
Keywords: Science and Technology Park, Service Quality, Performance Evaluation, Growth, Innovation, , , ,
Abstract :
According to the global approach of knowledge base economy in most countries, the creation of organizations such as science and technology parks seems to be necessary with respect to their influence on the development of science and technology. The main purpose of this study, is to evaluate the impact of service quality provided by science and technology parks on growth and innovative performance of firms located in these parks. This research is an applied one which was conducted as a survey in Pardis Technology Park, as the biggest and most important science and technology park of the country, and with the help of more than 30 managers in active firms of this park. In this research, the Cronbach's alpha and Average Variance Extracted was used to measure reliability and validation. Also, Confirmatory Factor Analysis (First and Second stage), correlation test and path analysis was used for answering the questions. Innovation aspect of the study is a new look to the impact of service quality provided by science and technology parks on growth and innovative performance of independent firms located in these parks. Results indicates that the most important factor for these managers is the reliability of the clients to the park. Park staff empathy with clients is also less important factor.