List of Articles
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Open Access Article
1 - The Impacts of Business Intelligence, Customer and Loyalty Satisfaction and Brand Value in Iran Hygienic and Cellulose Industry
Reza Aghaei Milad AghaeeToday organizations are working in an environment in which has uncertainty because of competition in the market. So, the organizations will get success which make their customers loyal by business intelligence and customer satisfaction and finally help to increase their MoreToday organizations are working in an environment in which has uncertainty because of competition in the market. So, the organizations will get success which make their customers loyal by business intelligence and customer satisfaction and finally help to increase their brand value. The aim of this research is considering the relationships between business intelligence, customer relationships and loyalty and brand value in hygienic and cellulose industry of Iran. Evaluation of each variable is a kind of decision making problem in which has internal systematic interactions between variables. So, we can use DEMATEL technique in FUZZY conditions for cause and effect relationships between variables. We benefit the ideas of 10 experts in cellulose and hygienic industry for considering the relationships between variables. The results show that there are systemic and network relation between research variables. Also, the results show that there is a two tailed relation between business intelligence and brand special value and customer satisfaction. Also, based on research results, customer satisfaction effects on loyalty, business intelligent and brand special value. Manuscript profile -
Open Access Article
2 - Improving the Productivity of Knowledge Transfer to Organizations: Case Study
parvaneh samoei hamidreza dezfoolianNowadays, knowledge is one of the greatest competitive advantages of organizations in the global economy and it is the most important factor in creating value in organizations. Therefor, it is imperative for any organization to acquire the knowledge needs. Organizationa MoreNowadays, knowledge is one of the greatest competitive advantages of organizations in the global economy and it is the most important factor in creating value in organizations. Therefor, it is imperative for any organization to acquire the knowledge needs. Organizational resource constraints do now allow the acquisition of all knowledge needs at the same time, therefore, by valuing and prioritizing the knowledge needs, one can act in such a way that the limited organizational resources were initially devoted to the most essential knowledge needs, thus benefiting from the resources in the best way. Accordingly, in the proposed model in this paper, after identifying all the industry’s knowledge, the knowledge requirements of the organization under study are extracted and according to the organization’s goals and conditions, suitable criteria, the required knowledge is prioritized. The SWOT Matrix is applied for knowledge need assessment. A case study has been carried out in the pottery industry and the results of its implementation have been investigated in a pottery workshop. The results of the need assessment led to the selection of 10 knowledge from 24 pottery industry knowledge which were valued by selecting five criteria and three sub-criteria and ranked according to their importance. Manuscript profile -
Open Access Article
3 - Impact of Knowledge Management on Private Banks Performance Through Mediation of Service Quality (Case Study: Private Banks of Kermanshah)
sahar sorkhvandi Rahele zeynivand seid hamed feizjavadianIdentifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, reco MoreIdentifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, recognizing the relations among knowledge management, bank performance, and quality of service is essential. The aim of present study, is exploring the impact of knowledge management on private banks performance in Kermanshah city. Through mediation of service quality. This study is an applied research and a questionnaire was used to collect data. Statistical population in this study has been Kermanshah private banks (Parsian, Pasargad, Karafarin, Saman and Ayandeh bank). The sample size equals 100 people and sampling method is based on census (counting all). Data analysis is based on nature of the data and the way of discussing assumptions has been done in the form of central distribution statistics and regression models have been conducted by hidden variable with SPSS and AMOS soft wares. The findings of present study show that knowledge management influences the performance and service quality of private banks. Service quality has a positive and significant effect on private banks performance, and knowledge management considering mediation of service quality variable, has direct and indirect impact (by service quality variable) on private banks performance. Manuscript profile -
Open Access Article
4 - Identifying the Indicators of National Knowledge Creation, National Intelligence and Gross Domestic Product (Systematic Literature Review)
Ghasem Azari Arani jalal rezaeenourThe role of knowledge and knowledge management in flourishing the economies is undeniable and can be mentioned as an important factor of increasing productivity and GDP of the countries. Intelligence has attracted the attention of many researchers as an element that inf MoreThe role of knowledge and knowledge management in flourishing the economies is undeniable and can be mentioned as an important factor of increasing productivity and GDP of the countries. Intelligence has attracted the attention of many researchers as an element that influences knowledge creation. This paper is a qualitative research and systematic literature review about knowledge creation, GDP and national intelligence. To do this, exploring English articles in scientific databases such as Science Direct, Emerald, Taylor and Francis, Springer, and IEEE during the period of 1992 to 2017, and Persian articles in the Comprehensive Human Sciences Portal, the Noor Journals Database, and Scientific Information Database during the period of 1384 to 1395 have been taken into account. Altogether, 186 articles were reviewed that after, screening and evaluating, the number of articles was reduced from 186 to 114. This study has been conducted in papers with different sample size and different research methods and various models. Finally, four indicators with six dimensions in the field of national knowledge creation, four indicators with seven dimensions in the area of gross domestic product and six indicators with twenty dimensions in the field of national intelligence were identified. Manuscript profile -
Open Access Article
5 - The Impact of Corporate Identity on the Performance of Human Resource of Knowledge-based Companies (Case Study: Isfahan Science and Technology Town)
giti kazemi Mahmoud RafieToday, knowledge-based companies are considered as key elements for domestic production in countries, and also they have responsibility for R & D modeling processing as well; Business development needs special skills and concerning the competitive environment and new id MoreToday, knowledge-based companies are considered as key elements for domestic production in countries, and also they have responsibility for R & D modeling processing as well; Business development needs special skills and concerning the competitive environment and new idea of being k-based in the country, the companies have to develop their services and productions. Considering corporate identity as a strategic tool, it can affect greatly the identity of products and services and also offering them to the customers. Corporate identity help company enhance its efficiency and performance. This study was conducted with the aim to examine the effects of corporate identity on the functionality of Knowledge-based companies settled at Isfahan Science and Technology Town (ISTT). A descriptive correlation approach was used for this purpose. The statistical population contains 345 randomly chosen individuals attained by the use of Cochran’s formula from 850 personnel from knowledge-based companies settled at ISTT. In this study, Corporate Identity and Hersey and Goldsmith (1990) questionnaires were used that incorporated 42 items with 7 dimensions. Content validity was confirmed by the study supervisor and related experts in this field, and the formal validity was confirmed by several persons in the statistical population. The reliability of the questionnaire was tested by Cronbach's alpha coefficient yielding 0/818 for corporate identity and 0/881 for its functionality. The obtained result indicates that the questionnaire is reliable. A descriptive and inferential analysis was then applied to the collected data. The descriptive analysis included examination of obtained statistical properties including frequency, percentage, average, and standard deviation. The inferential analysis included statistical tests which were carried out for the structural equations used in proportion to their amount of data and hypothesizes.The results indicated that there exists a meaningful and positive correlation between corporate identity and the functionality of Knowledge-based companies settled at Isfahan Science and Technology Town (ISTT). Manuscript profile -
Open Access Article
6 - Identify and Prioritize the Factors Affecting the Success of Knowledge-Based Industries
Hamzeh Amin-Tahmasbi Mahsa HamiOne of the tools for knowledge management is the creation of knowledge-based companies that play a very important role in the countries’ economic development. In fact, a knowledge-based company is a private or cooperative company or institution whose purpose is to creat MoreOne of the tools for knowledge management is the creation of knowledge-based companies that play a very important role in the countries’ economic development. In fact, a knowledge-based company is a private or cooperative company or institution whose purpose is to create and expand the combination of science and wealth and the development of a knowledge-based economy, which result is the creation of wealth and the development of the economy through the expansion and application of invention and innovation through the commercialization of research and development activities. Given the importance and impact of knowledge-based industries in the current economy, this study will identify and prioritize factors affecting the success of these industries. In order to identify these factors, literature and current research were collected and written. Then, by distributing the questionnaire among the managers and experts of the companies present in the science and technology park of Guilan province, the most important factors were identified. In the next step, according to the obtained information, another questionnaire was developed that measured the criteria by using a pair comparison. DEMATEL method has been used to rank the identified factors, and due to the uncertainty in experts' opinions, evaluation is done in a fuzzy environment. As a result of the evaluation, it was found that environmental factors play the most important role in the growth and development of knowledge-based companies. Among the sub-criteria of environmental factors, government policies, tax exemptions and customs were identified as the most effective factors in the success of knowledge-based companies. Therefore, it is imperative that the senior decision makers provide incentives and regulations to create a suitable business environment. Manuscript profile -
Open Access Article
7 - Analyzing of the Necessary Factors for the Developing Science and Technology Pole in Qazvin Province
mehrnoosh mirzaei mohammad reza karbalaei rezaei maziar amirhosseiniThe Field of science and technology can increase productivity through the formulation and implementation of supportive policies, proper rules and institutional frameworks. Moreover it can stimulate sustainable economic growth through dynamic technological change support MoreThe Field of science and technology can increase productivity through the formulation and implementation of supportive policies, proper rules and institutional frameworks. Moreover it can stimulate sustainable economic growth through dynamic technological change supported by efficient and effective innovation systems. Creating a suitable environment for national and provincial innovation will allow companies and industries to grow, generate more profits, and create more employment. The purpose of this study is to investigate and analayze the necessary areas for regional development of science and technology in Qazvin province. For this purpose, using the field method, researchers and owners of knowledge based companies as a sample population. The questionnaires were completed and variables with Likert scale were evaluated and defined factors analized and prioritized for regional development of science and technology. The results of this study indicate that Qazvin province should have the necessary indicators to create the science and technology area. With the creation of a pole of science and technology, it is possible to take effective steps in developing the province. Manuscript profile -
Open Access Article
8 - Identifying and Prioritizing the Influencing Factors on the Development of Incubators of University Technology Units (Case Study: Incubator of Technology Units in Guilan University)
Roozbeh Habibi Zahra Asghari Kamran JafariToday, incubators play a very important role in the economic and industrial development of developed and developing countries. Incubators are designed to support educated entrepreneurs and provide the growth opportunities for new companies by providing them general faci MoreToday, incubators play a very important role in the economic and industrial development of developed and developing countries. Incubators are designed to support educated entrepreneurs and provide the growth opportunities for new companies by providing them general facilities. Identifying and studying the various factors that are affecting the development of entrepreneurship and incubators can be effective in policy making for the promotion of entrepreneurial activities. The present study sought to identify the factors affecting the development of incubators, identifying 36 factors and categorizing them in six categories containing company general characteristics, manpower characteristics, infrastructures, market and competition, financial affairs and environmental factors. The statistical population of the study consists of 6 experts from the incubator of Technology Units of the University of Guilan. Prioritizing 36 factors using the analytic network process methodology indicates that five factors: supporting mechanisms (government and university), the existence of experienced consulting teams, organizational structure of companies based in incubators, the field of activity of these companies and their age have the highest priorities than other factors, in other words, they have the greatest impact on the development of incubators. Of course, given that the prioritization of these factors has been used by experts in the incubator of Technology Units of the University of Guilan, it can not be fully generalized to other Centers. Manuscript profile