List of articles (by subject) Knowledge Management
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Open Access Article
1 - Developing Customer Knowledge Management Process Model Using Customer Relationship Management Systems
Maryam Ashoori Mona Sharif khani Mohammad Jafar TarokhIn recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the cus MoreIn recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the customer relationship management. The potential of bilateral relationship between these two fields and also the critical function of knowledge management in success of customer relationship management, has attracted the attention of researchers to this matter recently. The term of “customer knowledge management” is the combination of knowledge management and customer relationship management. The customer knowledge management requires applying different approaches through considering wide variety of key variables in these fields. The considered key variables for each customer knowledge management model are different according to its model. Generally, many models have been presented for customer knowledge management, including conceptual, process and system model. In this paper, we intend to develop process model which achieved from combination of business engineering model, six business processes based on customer relationship management systems, and four aspects of knowledge management in principle business activities, namely marketing, sales and services. Manuscript profile -
Open Access Article
2 - Effective Factors in Organizational Agility
Milad Aghaee Reza AghaeiIn the current century, agility is one of the critical and functional concepts for organizations in which act in an active and dynamic environment and face threats to which lack of quick response makes organizations far from survival and operation. So, this aims to cons MoreIn the current century, agility is one of the critical and functional concepts for organizations in which act in an active and dynamic environment and face threats to which lack of quick response makes organizations far from survival and operation. So, this aims to consider effective factors on agility and agileness of organizations and to present a theorical and conceptual structure. According to its goal,This is a fundamental research. This research, using the current resources, aims to develop existing knowledge of agility principles and laws and to present a theorical basis for organizational agility (or agileness of organizations ). The results showed that effective factors on organizational agility based on studying agility models and articles encompass 42 factors. The factors based on previous studies and Pareto principle are as bellow: consistency to change, cost effectiveness, flexibility, IT infrastructure, quick delivery, virtual organization and empowered and multi-skill employees. These factors have the most frequent between other factors. Future researches can deal with classification of these factors and to test them in organization environment. Manuscript profile -
Open Access Article
3 - Enhancing Efficiency and Organizational Knowledge in Assembly Lines Using Discrete-event Simulation Techniques
Moslem Fadaei Hadi Heydari Ghare Bagh Sedigh ReisiIn today’s competitive market, companies must work closely with their customers and suppliers if they want to survive and improve their own performance and to provide a better response to market forces. In a typical supply chain, information flow is more important than MoreIn today’s competitive market, companies must work closely with their customers and suppliers if they want to survive and improve their own performance and to provide a better response to market forces. In a typical supply chain, information flow is more important than the other two involved flows including material flow and cash flow. It can be lead to enhance organizational knowledge. The main purpose of the research, is to identify, analyse and improve the performance of an assembly line using simulation techniques. Many factors, such as setup time, operating time, failure rate, repair rate, and production rate, can cause data to be non-stationary. Therefor, in order to analyse such complicated systems it is necessary to apply simulation techniques. The most important properties of an assembly line including bottlenecks, cycle time, buffers capacities, and the number of finished products in a given time period are investigated in the research. After data gathering, and building an appropriate simulation model, the simulation experiments were done with Enterprise Dynamic software. The simulation model is implemented and tested against real-world data and is demenostrated by a numerical example. Then, the bottlenecks and performance measures including throughput time and waiting time are identified and analysed in order to develop a new scenario in which opportunities for improvements are presented. The results show significant improvements in terms of reducing waiting time and increasing efficiencies. Manuscript profile -
Open Access Article
4 - The Role of Knowledge Management on Improvement of Marketing Activities Case Study of Active Company in Medical Equipment
Peyman Akhavan Maryam dehghaniNowadays, Knowledge is considered as a competitive key factor in global economy. Marketing departments in each organization are the most important consumers of knowledge and generally, many effective insights in marketing are hidden in the characteristics of customers a MoreNowadays, Knowledge is considered as a competitive key factor in global economy. Marketing departments in each organization are the most important consumers of knowledge and generally, many effective insights in marketing are hidden in the characteristics of customers and their purchasing patterns. Therefore, development of knowledge management systems in businesses can improve decision making, enhance creativity, help compatibility with changes and cause the competitive advantage for businesses and marketing strategies. In this paper, using descriptive-survey method and questionnaire, applications of knowledge management in factors of marketing in Medical Equipment Company is considered. Evaluation is carried out through a random sampling. The quantity of the sample was determined by Kokaran formulation containing 98 individuals. Variables were normal according to kolmogorov-smirnov test. Therefore, community average test (t student) was used for data analysis. The result showed knowledge management has significant influence on most of factors in marketing. Therefore, due to increasing knowledge in organizations; managers should implement knowledge management in organization especially in marketing. But, there isn’t any relationship between knowledge management and pricing policy improved, market offering standardized, common product development and common strategy of business expansion. Manuscript profile -
Open Access Article
5 - Development of an Assessment Model for Knowledge Management in Knowledge-based Organizations Study of University of Qom
Haniyeh Hoshmand Somayeh Mir Afzal jalal rezaeenourAssessment of knowledge management (KM) helps knowledge-based organizations to establish their KM process effectively. So, it is necessary to define some measures to evaluate KM process of these organizations. These indicators can measure efficiency and effectiveness of MoreAssessment of knowledge management (KM) helps knowledge-based organizations to establish their KM process effectively. So, it is necessary to define some measures to evaluate KM process of these organizations. These indicators can measure efficiency and effectiveness of KM process in knowledge-based organizations. The purpose of this paper development of an assessment model for KM process in knowledge-based companies. In this study, a model was developed based on four enabler factors of knowledge management including “human resources, information technology, education and culture”, and four KM sub-processes including “creating, storing, sharing and applying knowledge”. The statistical sample consists of staff and faculty members of University of Qom in which the developed model is evaluated as a case study. A descriptive-survey research method was conducted in this study based on a questionnaire. The results indicate that University of Qom has not focused enough on KM process. Also, the results of the Fridman test show that none of the studied factors and processes is in a desirable condition in the university; it has been pay less attention to “Organizational culture” and “knowledge creating”, whereas “education” and “knowledge applying” have received more attention. Manuscript profile -
Open Access Article
6 - A Knowledge Management System Analysis: Using Human Resources and Technology Approaches
Sareh Khazaeli Neda sadaat Khasteh Amir AlbadaviThese days, high growth and rapid changes in technology on the one hand, and the utilization of new approaches emerged in the economy and management literature on the other, make knowledge resources become more important than other organizational resources. This viewpoi MoreThese days, high growth and rapid changes in technology on the one hand, and the utilization of new approaches emerged in the economy and management literature on the other, make knowledge resources become more important than other organizational resources. This viewpoint is based on two main sources; one of them is IT resource and the other is human resource. This kind of attitude to these sources leads to two different approaches of knowledge management: one is related to IT resource and the other is related to human resource. In the investigations about the causes of failure in the most knowledge management projects in knowledge-based organizations, human resource and IT resource approaches are studied separately. In this paper, by these approaches, not only has been the causes of failure in knowledge management projects investigated, but also the importance of these approaches has been studied, too. The study shows that the technology and its benefits cannot be ignored. At the same time, for making organizations less formal, non- technological resource (human resource) management should be at the helm of management priorities. In order to use technology advantages while avoiding its disadvantages, organizations' knowledge resource management should pay attention to the alignment between its technology and human resources. Furthermore, studies show that network infrastructures (extranet, intranet and internet) can provide a proper environment for human resource management. Manuscript profile -
Open Access Article
7 - A Performance Assessment Model for Business Intelligence by using Fuzzy Analysis
MohammadHosein Ronaghi Kamran FeyziBusiness intelligence (BI) is the tool used by enterprises to collect, manage and analyze structural and non-structural data and also information by taking advantage of modern information technology. It utilizes a substantial amount of collected data during the daily op MoreBusiness intelligence (BI) is the tool used by enterprises to collect, manage and analyze structural and non-structural data and also information by taking advantage of modern information technology. It utilizes a substantial amount of collected data during the daily operational processes, and transforms the data into information and knowledge to avoid the supposition and ignorance of the enterprises. In the last decade, Business intelligence has evolved as one of the critical applications in organizations to provide useful insight, support decision-making, and drive organizational performance. However, to avoid the ineffective experiences during the deployment, it is important to clarify the impact factors of a BI system and find out a Suitable assessment method to evaluate the performance of BI systems. Evaluating the effectiveness of business intelligence systems is vital to our understanding of the value and efficacy of management actions and investments. This research is a descriptive survey. We construct an Assessment model to assess the performance of business intelligence systems based on the outcomes of previous researches. Furthermore, an expert questionnaire using fuzzy analytic hierarchy process (AHP) was used to filter out useful performance indicators. The analytic hierarchy process is a structured technique for organizing and analyzing complex decisions. Finally, we analyze a real case by using the constructed assessment model for Business Intelligence systems. We choose an automotive parts manufacturer as a case. The survey sample population consisted of 66 randomly taken employees and managers of the case. The results indicate that the performance of Business Intelligence system in our case was suitable. Manuscript profile -
Open Access Article
8 - Identification and analysis of factors affecting readiness of universities for successful implementation of knowledge management
Hossein Ali Hasan pour Hosein Jahanshahi Masoud Ahmadi Ghavaghy Hamzeh Danesh PayehNowadays organizational knowledge is one of the most assets that efficient management it, will multilateral promote organizations. Knowledge management is a powerful leverage to achieve competitive advantages among organizations that experience has shown that its applic MoreNowadays organizational knowledge is one of the most assets that efficient management it, will multilateral promote organizations. Knowledge management is a powerful leverage to achieve competitive advantages among organizations that experience has shown that its application in the universities environment, has many advantages. it is important before decision to implement Knowledge management project in organization, to identifing factors that are important in increase Knowledge management readiness. Therefore, the main objective of this study is identify and determine the priority of these factors on universities environment. This research is composed of two main phase, that in the first phase, with the previous Knowledge management readiness models, and the opinion of the experts in unversitis sector, 10 main aspects and from these aspect, 37 factor selected. The factors have different important, hence in the second phase, the research experts, express their judgments about the important weight of each factors, by fuzzy decision matrix. Fuzzy set theory is used to interpert the linguistic information in accordance with the subjective evaluation. Results of defuzzication indicates that “ top management support”, and “knowledge sharing”, are the important effective factor, also “ deformalization” and “ decentralization” has the lowest priority. Factors identified in this study and prioritization by them, As for the universities to prioritize And Regulation the knowledge management activities, to be used. Manuscript profile -
Open Access Article
9 - Knowledge Management in Knowledge-based Organizations, located in Isfahan Scientific and Technology Town (ISTT)
Seyed mohammad Mirkamali Zeynab Eizadian Hadi MosadeghIn contemporary economics, knowledge is key element for organizational competitiveness. Therefore diverse organizations, especially small and medium-sized companies should have a clear position in their organizations current knowledge in order to survive and achieve ac MoreIn contemporary economics, knowledge is key element for organizational competitiveness. Therefore diverse organizations, especially small and medium-sized companies should have a clear position in their organizations current knowledge in order to survive and achieve accomplishment. The purpose of this study was to present a perspicuous condition of knowledge management strategies in firms, located in Isfahan science and technology town (ISTT). 98 firms were selected in a simple randomized sampling and their managers were requested to answer the questionnaire asking 47 questions about 4 different knowledge strategies, including knowledge application, knowledge transfer, organizational knowledge and producing knowledge. The type of this study is survey research. Data was analyzed by using descriptive statistics (frequency, mean and standard deviation). The results indicate that the dominant strategy of knowledge management in the town in applying knowledge is human-centered strategy, in field of knowledge transfer is social strategy, in the development and producing of knowledge is applied strategies in field of organizational knowledge is innovations strategy. This finding demonstrates that firms’ emphasis on hidden knowledge and their knowledge has more personal nature. It is proposed to modify the existing state that empirical knowledge of personals is written to be easily shared with others. Manuscript profile -
Open Access Article
10 - Effective Factors on Infusion and Diffusion of Web-based Knowledge Management Technology; Case: Moshanir Company
Eman Mokhlesi Mostafa TorabiNowadays, sophisticated technologies, such as Information Technology systems arise from new demands in case of technology perception. With increasing tendency in using Web-based technologies for ameliorating job performance, Information Technology systems act as a vital MoreNowadays, sophisticated technologies, such as Information Technology systems arise from new demands in case of technology perception. With increasing tendency in using Web-based technologies for ameliorating job performance, Information Technology systems act as a vital section in business operations. In the current research, results of organizational development pertaining to critical factors of web-based knowledge management effective transmission are concerned. Infusion and diffusion processes are evaluated by acceptance of effectiveness of web-based knowledge management technology in organizational systems. Incepted acceptance and transmission of Information Technology tools in the accepting system business processes, will not necessarily guarantee the change in taste of users and designers. It becomes obvious only at a time when IT systems cause changes. Once this technology is deployed, a need for acquiring and measuring integration arises; this claims that a need for diffusion level as a source of change exists. Each of mentioned processes, i.e. Infusion and Diffusion, are influenced by a set of constituents. In this study, we use experimental models of infusion and diffusion for web-based Knowledge Management technology. The change source in technology transmission is considered in this research. Also, some applicable advices are suggested for effective transmission of web-based knowledge management technology in organizations. This research is done to find out the factors affecting technology transmission and IT technologies acceptance. It tries to explore the procedures for facilitating a successful transmission of these technologies too. Manuscript profile -
Open Access Article
11 - Stress Management basis for Promotion of Knowledge worker Productivity
Asadollah NajafiWe know that stress of knowledge workers is in organization, and they Disconsolate with complexity of work and long work hours Mandatory. This Disconsolation in stress framework is more in knowledge worker, because of knowledge work is very complex. Stress Unsettles bal MoreWe know that stress of knowledge workers is in organization, and they Disconsolate with complexity of work and long work hours Mandatory. This Disconsolation in stress framework is more in knowledge worker, because of knowledge work is very complex. Stress Unsettles balance between knowledge work and knowledge worker in organization, and it affects on production of knowledge. There is relationship between stress and productivity. In this paper, it reviews stress and its effects on knowledge workers and focuses on strategies for decreasing stress and promotion of knowledge worker productivity. Manuscript profile -
Open Access Article
12 - Linkage between knowledge management and performance appraisal; an effective human resource system
Saeed hosein RafuatiKnowledge Management and Human Resources Management are two significant fields in Organization Management. Despite the vast literature available on each of them, their putting into practice is indeed challenging. On the one hand, Knowledge Management is considered as an MoreKnowledge Management and Human Resources Management are two significant fields in Organization Management. Despite the vast literature available on each of them, their putting into practice is indeed challenging. On the one hand, Knowledge Management is considered as an additional work procedure in some organizations mainly due to the intangibility of the value which it adds to the system in the short run. On the other hand, in some other organizations, Human Resources Management is reduced to personnel management and handling the employees official tasks. Therefore its principles such as employees' performance appraisal, leading in most cases to the achievement of organizational goals, are exploited as a means for either encouraging or punishing the employees. This research aims at defining a framework, through studying the different aspects of Knowledge Management and Human Resources Management, in which these two fields interactively produce a combinatory system which helps them effectively flourish and brings about their overlapping so that they can compensate for each field's deficiencies. Manuscript profile -
Open Access Article
13 - The role of Porters 5 Competitive Forces in selecting e-business model in auto industry (Case study: Iran Khodro)
Mohsen Shafiei Nik Abadi Auzam Jalili bolhasaniThe main purpose of present article is assessing the Porter's 5 Competitive Forces in selecting e-business model in auto industry. These five forces include threatening the new competitors, Suppliers' bargaining power, Buyers' Bargaining Power, Competition between all c MoreThe main purpose of present article is assessing the Porter's 5 Competitive Forces in selecting e-business model in auto industry. These five forces include threatening the new competitors, Suppliers' bargaining power, Buyers' Bargaining Power, Competition between all companies in an industry, Product and service replacement power. These Competitive Forces were surveyed in auto industry. The survey was done in Iran Khodro and Saipa, since these two Iranian reliable auto manufacturing companies have got the highest share of Iranian auto market. In this survey, the role of All Porter's 5 Competitive Forces in selecting e-business model was approved. Then, as a case study in Iran khodro, researchers measured the Competitive Forces in this company and analyzed the ability of this company against industrial environmental changes in selecting e-business model. Manuscript profile -
Open Access Article
14 - Knowledge Management and Firm's Competitive Strategy:The Role of Strategic Reference Points (SRPs)
Omid MahdiyeThe best way to achieve competence in global market is through planning and upgrading core competencies. Not only will the knowledge economy change the experience of workers, but organizations and countries must also rethink their economic strategies. How well an indivi MoreThe best way to achieve competence in global market is through planning and upgrading core competencies. Not only will the knowledge economy change the experience of workers, but organizations and countries must also rethink their economic strategies. How well an individual, an organization, an industry, a country does in acquiring and applying knowledge will become the key competitive factor. An organization with a good sense of KM has the potential to create significant value, but only if it is linked to its overall strategy and strategic decisions. Knowledge management (KM) is the latest strategy in increasing organizational competitiveness. The concept of treating organizational knowledge as a valuable strategic asset has recently become extremely common. KM efforts have been primarily focused on developing new applications of information technology, complemented to a lesser degree with implementing new organizational forms. The link between knowledge and business strategy has basically been overlooked. Thus KM has unfortunately developed into a matter of information technology primarily, followed by one of organizational behavior with business strategy generally not even considered. The purpose of present paper is to identify the relationship between KM and the firm's competitive advantage. In the first section the pertinent literature related to knowledge management and its impact on the competitive advantage of the firm was examined. Then the Porter's (1979) five forces model and Wernerfelt's (1984) Resource-based view of the firm were reviewed. In the next section the link between KM and strategy formulation by drawing on the resource-based view of the firm is addressed. In the last section the strategic reference points (SRPs) theory has been introduced and applied for classifying the KM strategies. Manuscript profile -
Open Access Article
15 - Assessing the Current Status of Knowledge Management Based On Building the Foundations of Knowledge Management
Noshin Kazemi nejad Faezeh Mehranfar Seyede Saba BagheriToday knowledge is considered as some institutional asset and management is of great importance. Knowledge-oriented development has been the framework for social, cultural and economic development plan. So it is expected that the education organizations recognize knowle MoreToday knowledge is considered as some institutional asset and management is of great importance. Knowledge-oriented development has been the framework for social, cultural and economic development plan. So it is expected that the education organizations recognize knowledge as some institutional asset and take measures to manage it. Throughout the present article, which is a part of findings of a research plan at Social Sciences, Economics, and Management faculties of Alzahara University, efforts have been made in order to investigate into the present status of the mentioned faculties. Reviewing the current status of knowledge management can pave the way for further planning particularly at Alzahra University. Manuscript profile -
Open Access Article
16 - Knowledge Management and Business Intelligence
Mohammad reza Mosa Khani Mahshid SaeidiThis paper explains the nature of integration between knowledge management (KM) and Business Intelligence (BI). There has been some confusion as to the relationship between KM and BI. BI mainly focuses on explicit knowledge, but KM encompasses both tacit and explicit kn MoreThis paper explains the nature of integration between knowledge management (KM) and Business Intelligence (BI). There has been some confusion as to the relationship between KM and BI. BI mainly focuses on explicit knowledge, but KM encompasses both tacit and explicit knowledge. Both of them promote learning, decision- making and understanding. KM influences BI through organizational knowledge creation, knowledge transfer and learning. Therefore, this paper defines BI as a part of KM by evaluating importance of their integration. As this relationship improves right decision-making in organizations and their performance because of the rise and fall of the economic environment, enterprises need to adjust their policies and strategies rapidly in order to respond to sophistication of competitors, customers and suppliers. Information is known as the main key for enterprises so integrating Business Intelligence and Knowledge management are used not only for saving suitable information for enterprise but also for improving performance and process of activities in organizations. Manuscript profile -
Open Access Article
17 - Identification of Traditional Tools & Solutions of Knowledge Management in Low-Tech Enterprises
Saeed hosein RafuatiManagement experts have considered knowledge management, in the course of the past several years, as a managerial solution and have recommended, to the managers, the application of its tools for increasing the enterprise efficiency. This point should be also mentioned MoreManagement experts have considered knowledge management, in the course of the past several years, as a managerial solution and have recommended, to the managers, the application of its tools for increasing the enterprise efficiency. This point should be also mentioned that prior to the current development of knowledge management literature, knowledge management existed in enterprises in traditional ways. Definitely the effective development of new knowledge management tools in these enterprises must be firstly based on the same traditional tools, in order to improve them, and secondly these tools must conform to the enterprises' structure- and also the elements of this structure. One of the most crucial elements of this structure is technology level; however, it is needless to mention that knowledge management tools for low-tech enterprises are different from those for high-tech enterprises. Throughout the article, based on a statistical research carried out in small and medium enterprises in the area of metal industry- with low technology level- traditional knowledge management tools in-use are determined and defined. Manuscript profile -
Open Access Article
18 - Knowledge Management Establishment In Tehran Municipality And Presenting Application Model
Ali Rabiei Zeynab KhajaviKnowledge management is a critical success factor in today's enterprises. The efficacy of a knowledge management (KM) project depends heavily on a successful coordination of issues such as corporate culture, organizational processes, human resource management and inform MoreKnowledge management is a critical success factor in today's enterprises. The efficacy of a knowledge management (KM) project depends heavily on a successful coordination of issues such as corporate culture, organizational processes, human resource management and information technology. This research has been conducted with an applied purpose and a descriptive method. Reviewing the status of indicators, structure, culture, technology, human resources, knowledge process and leadership in Tehran municipality for the establishment of knowledge management have been obtained from questionnaires through analyzing data. Then based on the highest mean encountering test(Friedman test) priorities have been classified. The statistics in this research include senior managers, middle managers, supervisors and experts of Tehran municipality which makes 1057 people all together. Among them, 285 were studied as samples. The analysis proved the appropriateness of establishing Knowledge Management in the organization. Human resources indicators, structure, knowledge processes, technology and culture are the next priorities. Manuscript profile -
Open Access Article
19 - An Approach to Engage Knowledge-Team in Creative Problem-Solving by a Senior Knowledge Manager
Behrooz Arbab Shirani Mohsen Fathollah BayatiOrganizations always pay meticulous attention to solve their wide ranged problems which include all small to large scopes. The way of solving these problems for the purpose of continuation of fruitful attempts with the help of knowledge workers of organization is of gre MoreOrganizations always pay meticulous attention to solve their wide ranged problems which include all small to large scopes. The way of solving these problems for the purpose of continuation of fruitful attempts with the help of knowledge workers of organization is of great importance. The essence of some of them sometimes affects and threatens the existence of the organizations. Solving some of the problems is not possible just by using present methods. Hence, utilizing creative methods and creativity in organizations is considerably important. So it seems necessary for managers to come up with schemes to accompany employees to a problem solving procedure that needs particular level of human knowledge. The role of CKO is vital, crucially important and effective; the same goes for knowledge team engagement. In the full paper the role of a senior knowledge manager, which is defined as engaging knowledge team and utilizing them efficiently in creativity process, is investigated based on previous executive experiments and researches. Manuscript profile -
Open Access Article
20 - An Analysis on the Relation between Psychological Empowerment and Organizational Commitment
Shams Asadat Zahedi hasan boudlaie Reza Satari Nasab Alireza Koshki JahromiThis article reveals the relationship between psychological empowerment and organizational commitment of the employees of Mellat Bank in Tehran. Although the meaning of empowerment has been the subject of great debate, its original meaning has been referred to as autho MoreThis article reveals the relationship between psychological empowerment and organizational commitment of the employees of Mellat Bank in Tehran. Although the meaning of empowerment has been the subject of great debate, its original meaning has been referred to as authorizing and to giving power to two employees. The psychological empowerment emphasizes employees' perceptions and cognitions. In full-paper the basic method of enquiry was through questionnaires. The article concludes with some suggestion aimed at raising employees' empowerment and commitment in Mellat Bank in Tehran. Manuscript profile -
Open Access Article
21 - Knowledge Management Approaches and Knowledge Gaps in Technology Era
Hosein Rahman seresht Nastaran Simar asls that the first step to enter the world of knowledge management is analyzing different knowledge management (KM) approaches. Then it would be essential to identify knowledge management gaps, because organizations weakness at identifying and bridging these gaps before i Mores that the first step to enter the world of knowledge management is analyzing different knowledge management (KM) approaches. Then it would be essential to identify knowledge management gaps, because organizations weakness at identifying and bridging these gaps before implementing knowledge management plans will obviously lead to unreasonable effects. In this paper, at first, a summary of knowledge management concept and the necessity of its implementation in organizations are presented. Also, a comparison has been made between R&D expenditure and revenue and profitability of the global leading companies. In the next section, the knowledge production rank of Iran among 16 countries is presented in order to demonstrate Irans position according to knowledge growth. Then KM approaches including mechanistic, systemic, core competencies and behavioral-cultural and two models of knowledge management gaps including Pierce and Lovrichs (1984) and Lins (2005) model are discussed. In conclusion, the priority of adopting systematic, behavioral/cultural & core competencies approaches in contrast to traditional mechanistic approach is discussed. It is also mentioned that the 1st model is appropriate to be applied in macro level where as it will be appropriate to apply the 2nd model in micro level. Manuscript profile -
Open Access Article
22 - The Concepts and Essentials of Knowledge Management
Mostafa Taghavi Hamid ShafiuzadehThe Role of Knowledge to Achieve Development always is Dominant. Nowadays existing Knowledge in organization is viewed as one of the most important capitals that can help to achieve success and competitive advantage in contemporary competitive situations. Many of organi MoreThe Role of Knowledge to Achieve Development always is Dominant. Nowadays existing Knowledge in organization is viewed as one of the most important capitals that can help to achieve success and competitive advantage in contemporary competitive situations. Many of organizations have realized to success and even survival need to something more than short time acquiring to knowledge and there is no choice except applying appropriate system of knowledge management. In this article, at the beginning, definitions of knowledge, Knowledge Management and its origin will be expressed. Then, the essentials of Knowledge Management and role of technology will be analyzed. Finally some important factors in success and defeat of Knowledge Management programs will be represented. Manuscript profile -
Open Access Article
23 - A Survey on Success Factors of Knowledge Management within Organizations
Tahmoress Hasangholi pour Hasan Aubedi jafari Neda KhatibianNowadays, knowledge introduced as a valuable and strategic resource and also is an asset and is the most important variable for growing organizations and enterprises in this era. Knowledge management introduced as an important action for organizations move into internat MoreNowadays, knowledge introduced as a valuable and strategic resource and also is an asset and is the most important variable for growing organizations and enterprises in this era. Knowledge management introduced as an important action for organizations move into international competition and face with new business challenges. Therefore, aiming usage of knowledge as a strategic and competitive advantage, and so organizing knowledge management development steps in organizations requires specification of effective factors on organizations decisions in usage and optimizing knowledge management. Thus studying effective factors on knowledge management success is necessary. Identifying these factors can help organizations to requirements assessment, designing, programming, executing and implementing knowledge management projects and evaluating organization maturity level in knowledge management. This paper reviews and identifies factors and variables that affect on knowledge management successfulness in organizations, and at last identify and represent key factors and variables that affect on success of knowledge management projects. This factors that categorized with an attention to literature, showing essential and important scopes that require for successful implementation of knowledge management. Organizations can access to a stable competitive and successful advantage with specifying and emphasizing this factors and right using from their knowledge resources. Manuscript profile -
Open Access Article
24 - Knowledge Management and Economic Aspects
Gholamreza MalekzadehOne of the most important challenges in acceptance and implementing Knowledge management philosophy in knowledge based and technological organizations is to answer some questions such as :“what is the rate of Return on investment (ROI)?” , “how we can calculate it?” and MoreOne of the most important challenges in acceptance and implementing Knowledge management philosophy in knowledge based and technological organizations is to answer some questions such as :“what is the rate of Return on investment (ROI)?” , “how we can calculate it?” and “What are consultant and education costs for establishing new managerial and organizational structures?” In this article some of financial aspects of Knowledge management including ROI calculations and time value of knowledge will be discussed. Also costs of establishing and developing information infrastructures, overhead costs, tangible and intangible costs and assets and investing methods in new technologies will be considered. Manuscript profile -
Open Access Article
25 - Knowledge Management; Theories, Technologies and Approaches
Hamid ShafiuzadehKnowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames MoreKnowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames some of the key technologies and approaches to it, and highlights some of the new opportunities within Knowledge Management. If managers ignore the importance of strategies of knowledge management, their organization will not succeed. Manuscript profile -
Open Access Article
26 - An Investigation of Failure Factors Influencing Knowledge Management in Organizations
Mona Golchin pourKnowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by tradition MoreKnowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by traditional work force, investment and the land, but it will stem from work forces ideas means knowledge - the vital new source. In this paper, by a case study, we try to find out right answers to these questions; whether establishing knowledge management is always successful and what are the main causes of failing knowledge management in corporations? Manuscript profile -
Open Access Article
27 - Ranking Factors in Successful Implementation of Knowledge Management in Knowledge Based Companies
mahbobeh Haghi Morteza rasti bozorki Hamid MahdaviKnowledge management is one of the appropriate solutions to earn utility and efficiency in organizations. Procedure of increasing the role of knowledge in the management of organizations has caused the concept of knowledge management to become the heart of the organizat MoreKnowledge management is one of the appropriate solutions to earn utility and efficiency in organizations. Procedure of increasing the role of knowledge in the management of organizations has caused the concept of knowledge management to become the heart of the organization's strategic policies. Accordingly, paying special attention to knowledge management and understanding the most important effective factors in its successful implementation is necessary to achieve the organization goals. Having studied various articles, in this article, 30 sub-factors in the forms of 7 main factors including leadership, organizational culture, resources and human resources, information technology, evaluation and performance measurement, strategies, processes and activities have been recognized. These factors are the effective ones in successful implementation of knowledge management in knowledge based organizations. The factors have been ranked by managers of knowledge based companies located in Isfahan Science and Technology town. According to this the priorities of main factors in the successful implementation of knowledge management have been determined in the form of resources and manpower, leadership, strategies, organizational culture, processes and activities, information technology and evaluation and performance measurement, among the effective sub-factors in successful implementation of knowledge management. Hiring qualified personnel, having the same prospect , creating appropriate space and time for brain storming and having a clear long- and short-term goals for knowledge management have the highest importance for the successful implementation of knowledge management in knowledge based organization, respectively. Manuscript profile -
Open Access Article
28 - Benchmarking based on Knowledge Patterns by Creating and Implementing the Knowledge System
Mohammadreza Hamidi zadehHow to reach to organizational knowledge activities diagnoses is the main step to utilize the value sources engineering organizational knowledge assets. I have this objective, by emphasis benchmarking approach around nineteen Intl significant firms. These firms analyzed MoreHow to reach to organizational knowledge activities diagnoses is the main step to utilize the value sources engineering organizational knowledge assets. I have this objective, by emphasis benchmarking approach around nineteen Intl significant firms. These firms analyzed on the field of organizational knowledge explanation. Knowledge management based organizational knowledge created and developed knowledge approaches during 1384. The other objective extended that successes patterns and its mechanisms where are and how we can use them. To increase key knowledge competencies, organization should to pay more attention to knowledge sources and assets until diagnosis future opportunities and take pass threats, transfer them to new opportunities. Manuscript profile -
Open Access Article
29 - Knowledge Management,Culture, and Higher Education
Mohammadali NeumatiThis article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and MoreThis article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and historical insight into the major challenge in knowledge management involves organizational culture of knowledge sharing.The second part, the main body of the article, devoted to explored the importance of creation, development management of this strategic and its implication at universities and higher education institutions. In the final part, the role of information technology, human resource, and methodes in the process of knowledge management will be discussed. Manuscript profile -
Open Access Article
30 - Identifying and Ranking Key Factors of Success in Knowledge Management in Knowledge-Based Companies (Case Study: Science and Technology Park in Tehran University)
naser safaei fereshte thaleghani Ahmad KiamaneshToday, knowledge- based companies as a key option to produce wealth in developing countries is responsible for explaining and modeling research and development processes and significantly contributes to diffusion innovation in industry. In fact, knowledge-based companie MoreToday, knowledge- based companies as a key option to produce wealth in developing countries is responsible for explaining and modeling research and development processes and significantly contributes to diffusion innovation in industry. In fact, knowledge-based companies are considered important components of resistance economy and its realization. Its growth and development could bring in to resistance against economical invasions. Hence, identifying and ranking factors effecting implementation of knowledge management in such companies is research necessity which is discussed the current research. Now, there are 33 science and technology parks and over 2700 knowledge-based company in parks. Questionnaires are distributed among 70 knowledge-based companies in science and technology Park of Tehran University as the second superior park in country. In the current research, case study and field-data collection are used. Questionnaire is designed using Likert technique and it consists in 3 major factors, organization, human resource, and information technology, and 11 following criteria: objectives and perspectives, leadership, executives, application, software, infrastructure, organizational culture, financial and non-financial incentives, modeling and evaluating. Analyzing information, Cronbach's alpha 0.78 was obtained and using Freidman test and T-test. Among factors effecting successful implementation knowledge management, one can refer to objects and organizational respective as the most important factor and financial incentives as the lowest important factor. This conclusion is reasonable according to nature of knowledge –based companies. Manuscript profile -
Open Access Article
31 - Ranking General Commodities Suppliers Based on Agility and Core Values Indexes In a Service Organization
morteza jabale Hossein Ali Hassan pour Masoud Mosaddegh khahNowadays, the use of supply chain issues and related management play a key role in service organizations. But an organization, is capable of comete the others by not only having Competitive and powerful elements, but also having agility and valuable features. Attending MoreNowadays, the use of supply chain issues and related management play a key role in service organizations. But an organization, is capable of comete the others by not only having Competitive and powerful elements, but also having agility and valuable features. Attending to the agility criteria and improving Institutional Relations based on the organizational value system in required for any service organization and also a part of the necessity of this research. In this article a multi- criteria decision- marking model is used to rank General Commodities Suppliers Based on agility and core values. In this context, after reviewing literature, criteria’s “sensitivity and responsiveness to market, keeping and treasury, saving, serving, accuracy, care and self-control and justice” were identified. Result analysis shows that saving and care and self-control are the most effective values in selecting General Commodities Suppliers. After that Criteria’s “servant, justice, accuracy, sensitivity and responsiveness to market and keeping and treasury” were next in ranks, then by doing fieldwork appropriate weights for General Commodities Suppliers are reckoned and Based on that Superior supplier was chosen. Finally lashe and Cronbach’s alpha formula is used to prove the validity and reliability of this research. Manuscript profile -
Open Access Article
32 - Investigation of Effective Factors on Implementing the Knowledge Management in Central Office of Jahad Daneshgahi
Abbas Hosseinpour mohammad bagher alipourThe aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formul MoreThe aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formula. The research method is applicable and descriptive and the cronbach’s alpha is used for determining the reability of the research instruments. In this level,the cronbach’s alpha of independent variable of effective factors is equal to 97% and the dependent variable of implementing the knowledge management is equal to 95% that shows the desired level of the reliability for the research instruments. Data are analyzied within two descriptive and analytical levels based on spss software. Reseach assumptions are related to investigating the effects of each dimensions of IT, organizational structure, organizationa culture, motivation and managerial factors on the implementing the knowledge management that allof them are confirmed. Findings show that all effective factors have a direct relationship with implementing the knowledge management. The highest effect is related to the motivation and then IT, organizational culture and then managerial factors. The lowest level is related tothe organizational structure. Manuscript profile -
Open Access Article
33 - Study onthe Role of Government in Improving the Process of Launchingand Development ofKnowledge-based Businesses
In the “knowledge-based businesses” research field, few applied studies have been conducted. Meanwhile, by identifying the critical success factors in starting-up and development of knowledge-based businesses, we can recognize necessary contexts for these targets and ta MoreIn the “knowledge-based businesses” research field, few applied studies have been conducted. Meanwhile, by identifying the critical success factors in starting-up and development of knowledge-based businesses, we can recognize necessary contexts for these targets and take steps toward implementing it. Accordingly, the main purpose of this research is identifying and prioritizing the keyactivities to be carried out by government in order to improve the process of starting-up and development of knowledge-based businesses. The method of this study in terms of purpose is applied research, and in terms of data gathering method is descriptive survey. The target population of current study included all knowledge-based corporations deployed in incubators and science & technology parks of universities in Tehran. To gathering required data for this research, the questionnaire has been used. Chi-squared test is used to data analysis, and Friedman’s analysis of variance is applied to ranking parameters. The results of this study revealed that improving the process of starting-up and development of knowledge-based businesses is possible throughgovernment’s some key activities which “financial supports of government” is placed on top of them. Hence, it can be said that the government should start broad efforts in this regard, and this issue should be considered by relevant government authorities. At the end, the recommendations based on the research results are presented. Manuscript profile -
Open Access Article
34 - The Study on Research and Technology Park Policies and its Effective Factors Case Study: NexGen Aviation Research and Technology Park
Ali Haji Gholam Saryazdi Manochehr Manteghi سید سعید هاشمیthe Next Generation Aviation Research and Technology Park (NexGen ARTP) is established to meet the present and future aviation needs of USA and develop this industry. The Park, established in 2008, is in an agreement and lease with the South Jersey Economic Development Morethe Next Generation Aviation Research and Technology Park (NexGen ARTP) is established to meet the present and future aviation needs of USA and develop this industry. The Park, established in 2008, is in an agreement and lease with the South Jersey Economic Development District covering 58 acres of FAA property located at the William J. Hughes Technical Center. Thus, this paper aims to introduce NexGen ARTP and investigate the park and its policies. Also, we are offering positive leverages to top managers and policy makers of aviation technology park in Iran. In this paper, after the park introduction, we are drawing rich picture of Nexgen ARTP in order to analyse it. The Finding of Analysis includes the impacts of Federal Aviation Administration, William J. Hughes Technical Center and members; incubator and start up SMEs; park development on the New Jersey economic district development, nation, and aviation industry; universities and research centers on park. Eventually, we are extracting effective leverages and important points that include park location and external environment, collaboration, government supports, funding and precise studies and planning. Manuscript profile -
Open Access Article
35 - Improving the Productivity of Knowledge Transfer to Organizations: Case Study
parvaneh samoei hamidreza dezfoolianNowadays, knowledge is one of the greatest competitive advantages of organizations in the global economy and it is the most important factor in creating value in organizations. Therefor, it is imperative for any organization to acquire the knowledge needs. Organizationa MoreNowadays, knowledge is one of the greatest competitive advantages of organizations in the global economy and it is the most important factor in creating value in organizations. Therefor, it is imperative for any organization to acquire the knowledge needs. Organizational resource constraints do now allow the acquisition of all knowledge needs at the same time, therefore, by valuing and prioritizing the knowledge needs, one can act in such a way that the limited organizational resources were initially devoted to the most essential knowledge needs, thus benefiting from the resources in the best way. Accordingly, in the proposed model in this paper, after identifying all the industry’s knowledge, the knowledge requirements of the organization under study are extracted and according to the organization’s goals and conditions, suitable criteria, the required knowledge is prioritized. The SWOT Matrix is applied for knowledge need assessment. A case study has been carried out in the pottery industry and the results of its implementation have been investigated in a pottery workshop. The results of the need assessment led to the selection of 10 knowledge from 24 pottery industry knowledge which were valued by selecting five criteria and three sub-criteria and ranked according to their importance. Manuscript profile -
Open Access Article
36 - Impact of Knowledge Management on Private Banks Performance Through Mediation of Service Quality (Case Study: Private Banks of Kermanshah)
sahar sorkhvandi Rahele zeynivand seid hamed feizjavadianIdentifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, reco MoreIdentifying the needs and desires of employees and customers always includes a set of hidden dimensions, in accordance with the culture and conditions of each country. Knowledge management is a useful tool for banks to maximize their optimal performance. Therefore, recognizing the relations among knowledge management, bank performance, and quality of service is essential. The aim of present study, is exploring the impact of knowledge management on private banks performance in Kermanshah city. Through mediation of service quality. This study is an applied research and a questionnaire was used to collect data. Statistical population in this study has been Kermanshah private banks (Parsian, Pasargad, Karafarin, Saman and Ayandeh bank). The sample size equals 100 people and sampling method is based on census (counting all). Data analysis is based on nature of the data and the way of discussing assumptions has been done in the form of central distribution statistics and regression models have been conducted by hidden variable with SPSS and AMOS soft wares. The findings of present study show that knowledge management influences the performance and service quality of private banks. Service quality has a positive and significant effect on private banks performance, and knowledge management considering mediation of service quality variable, has direct and indirect impact (by service quality variable) on private banks performance. Manuscript profile -
Open Access Article
37 - Identifying the Indicators of National Knowledge Creation, National Intelligence and Gross Domestic Product (Systematic Literature Review)
Ghasem Azari Arani jalal rezaeenourThe role of knowledge and knowledge management in flourishing the economies is undeniable and can be mentioned as an important factor of increasing productivity and GDP of the countries. Intelligence has attracted the attention of many researchers as an element that inf MoreThe role of knowledge and knowledge management in flourishing the economies is undeniable and can be mentioned as an important factor of increasing productivity and GDP of the countries. Intelligence has attracted the attention of many researchers as an element that influences knowledge creation. This paper is a qualitative research and systematic literature review about knowledge creation, GDP and national intelligence. To do this, exploring English articles in scientific databases such as Science Direct, Emerald, Taylor and Francis, Springer, and IEEE during the period of 1992 to 2017, and Persian articles in the Comprehensive Human Sciences Portal, the Noor Journals Database, and Scientific Information Database during the period of 1384 to 1395 have been taken into account. Altogether, 186 articles were reviewed that after, screening and evaluating, the number of articles was reduced from 186 to 114. This study has been conducted in papers with different sample size and different research methods and various models. Finally, four indicators with six dimensions in the field of national knowledge creation, four indicators with seven dimensions in the area of gross domestic product and six indicators with twenty dimensions in the field of national intelligence were identified. Manuscript profile -
Open Access Article
38 - The Impact of Organizational Learning on Performance with the Mediation of Knowledge Management (Case Study Agricultural Bank of Iran)
simin mohebbi ashtiani Peyman Akhavanrganizational learning is a useful tool for organizations to improve their performance and achieve optimal performance. Therefore, it is necessary to investigate the impact of organizational learning on performance in this study. The statistical population consisted of Morerganizational learning is a useful tool for organizations to improve their performance and achieve optimal performance. Therefore, it is necessary to investigate the impact of organizational learning on performance in this study. The statistical population consisted of employees of 9 branches of Iran Agricultural Bank in Tehran. According to Morgan table, 52 questionnaires were distributed among bank employees. The research method was descriptive-survey and data collection tool was a questionnaire. The purpose of this study was to investigate and explain the impact of organizational learning on performance through knowledge management mediation. Cronbach's alpha obtained from the total reliability of the three questionnaires was 0.970. Data analysis was done in two levels of descriptive and inferential statistics by SPSS 16 and Smart PLS3 software. Data analysis shows that organizational learning has a direct and significant positive effect on organizational performance and knowledge management. The results show that promoting organizational learning has an important role in shaping organizational performance improvement. Therefore, by improving the knowledge management and organizational learning of all employees, organizational performance improves. Manuscript profile -
Open Access Article
39 - Prioritizing and Analyzing Effective Criteria on the Performance of Knowledge-based Organizations with knowledge management Approach (Case Study: Growth Centers and Science and Technology Parks in Tehran)
naser safaei Fatemeh Gholamian fereshte thaleghaniToday, the success of organizations is based on the strategic management of knowledge. Implementing knowledge management systems faces challenges that will cause the inefficiency of knowledge management in organizations. Hence, identification and rating the effective fa MoreToday, the success of organizations is based on the strategic management of knowledge. Implementing knowledge management systems faces challenges that will cause the inefficiency of knowledge management in organizations. Hence, identification and rating the effective factors in the successful implementation of knowledge management is one of the essential requirements of knowledge management that was discussed in the current research. Currently, 7 science and technology parks and 1,400 knowledge-based companies in parks are located in Tehran. In the current research, companies located in growth centers and science and technology parks in Tehran were studied. Questionnaire was distributed among 140 knowledge-based companies that they returned 110 questionnaires. In the current research, case study methods and data collection in fieldwork were used. To measure the variables of the research, the instrument of questionnaire using the Likert method was utilized that includes three main factors of the organization, human resources and information technology and 11 criteria as follows: Objects and perspectives, leadership and strategy, knowledge management cycle, application, software, infrastructure, organizational culture and atmosphere, creating financial motivation, encouraging employee morale, benchmarking the best things and performance management. Reliability of the questionnaire, 0.78, was obtained using Cronbach's alpha. Friedman and one sample T-test and fitness of model were studied respectively using SPSS software and LISREL software. As a result, objects and perspectives of the organization can be considered as the most important criterion, and we can refer to the information technology software as the least important criterion. Manuscript profile -
Open Access Article
40 - The Role of Business Knowledge in the Process of Internationalization of Companies
Hossein Abbasi-Esfanjani Minoo Salimi Mohammad taghei khodaei -gargareiThe main aim of this paper is to identify the knowledge elements that play a crucial role in the internationalization process of companies. Reviewing research literature shows, Companies that use the two-dimensional model for business knowledge divide knowledge into two MoreThe main aim of this paper is to identify the knowledge elements that play a crucial role in the internationalization process of companies. Reviewing research literature shows, Companies that use the two-dimensional model for business knowledge divide knowledge into two dimensions: explicit or tacit nature, and the nature of the codified or uncodified. This model states that the tacit knowledge is difficult to transfer to others, while the explicit and uncodified knowledge component is the simplest form of knowledge for transferring to others. The statistical population of the study consist of managers and experts of the foreign trade sector (export and import) of companies that were present in international markets. For this purpose, 104 companies were selected from among five different types of business in East Azerbaijan province, and for data gathering, questionnaire was applied. Findings show that all variables of individual competency of employees, organizational beliefs and habits, and corporate procedures are related to the degree of internationalization. However, the strongest link between internationalization and various elements of business knowledge was identified in the field of organizational beliefs and habits, and individual competence of employees. Manuscript profile -
Open Access Article
41 - Effect of ICT on Electricity Consumption in Selected Developing Countries
mousa khoshkalamThe advent of information and communication technology (ICT) and the use of these advances by human societies has duality effects on electrical energy consumption. First, the use of information and communication technology has led to the replacement of new technologies MoreThe advent of information and communication technology (ICT) and the use of these advances by human societies has duality effects on electrical energy consumption. First, the use of information and communication technology has led to the replacement of new technologies with old technologies and thus improves the efficiency of electricity consumption and, consequently, reduces their consumption (substitution effect). Second, installation, commissioning and operation of new information and communication technology equipment will increase demand for electricity (income effect). Therefore, the overall effect of information and communication technology on electricity consumption is a function of one of the effects. Accordingly, in this paper, the relationship between the use of information and communication technology and electricity consumption in a group of selected developing countries during the period of 1994-2015 was studied. For this purpose, the dynamic panel model with the PMG approach was used. The results presented in two separate models show that increasing the use of information and communication technology will increase per capita consumption of electricity energy in both short and long term in selected developing countries. Also, the results show that in selected developing countries, economic growth is the cause of electricity consumption, while there is a one-way causality relationship between information and communication technology and electricity consumption and economic growth. Manuscript profile -
Open Access Article
42 - Economic Factors Influencing Entrepreneurial Activities: Literature Review
Amineh Zivari Mohsen Mohammadi Khyareh Reza MazhariIn the existing literature on entrepreneurship, there are various approaches to determining the factors affecting entrepreneurial activities, which can be explained in various disciplines of science. As an interdisciplinary study, entrepreneurship consists of aspects of MoreIn the existing literature on entrepreneurship, there are various approaches to determining the factors affecting entrepreneurial activities, which can be explained in various disciplines of science. As an interdisciplinary study, entrepreneurship consists of aspects of economic, historical, psychological, political, social and cultural studies. All of these studies focus on entrepreneurship from different points of views. Since, entrepreneurship is recognized as an appropriate tool for stimulating economic growth, increasing innovation and productivity and reduction of poverty, identification of determinants of entrepreneurial activity allows to design appropriate policies for increasing productivity and economic growth in a single economy. Due to the wide range of effective factors on entrepreneurial activities among countries, several studies have examined various effective factors. Therefore, the main purpose of this study is to investigate the economic factors affecting entrepreneurial activities at the macro level, which, given the literature available in this field, has a greater impact than other factors. The present study was conducted using descriptive analysis, literature reviews and library resources such as books and theoretical and applied entrepreneurship papers. Finally, the collected resources were classified into two categories of supply and demand factors. The factors on the supply side include economic development, technological development, globalization, direct foreign investment and financial development, and demand factors include education, population growth, population density, income level, income gap, access to finance, Tax, labor market flexibility rules, political structure, immigration, unemployment rate, institutional characteristics and macroeconomic environment. Manuscript profile -
Open Access Article
43 - A Framework for Evaluating and Selecting a Strategic Supplier (Case Study: Yazd Alloy Steel Corporation)
Mohammad Ali Sangbor Fatemeh Javidi Karim Golmohammadi Rasoul AbbasiToday, due to increasing competition and dynamism of economy and business activities, adopting a strategic approach to supply chain management and supplier selection is undeniable necessity. Suppliers are one of the most vital parts of supply chain and supplier selectio MoreToday, due to increasing competition and dynamism of economy and business activities, adopting a strategic approach to supply chain management and supplier selection is undeniable necessity. Suppliers are one of the most vital parts of supply chain and supplier selection issues are complex issues that may have many qualitative and quantitative concerns. The presented frameworks in the previous research are unable to response dynamism strategic and provide an appropriate framework, in this study, strategic cooperation approaches and supplier selection criteria have combined. For this purpose, components of cooperation strategies and supplier selection criteria have been counted and based on quality function deployment approach, the relationship between them has been specified. Finally, using fuzzy TODIM method, strategic weight of criteria has been obtained. in this study, because of expert oriented data, the non-sampling method is used for gathering data. The statistical population consist of supply chain experts and managers of Yazd Alloy Steel corporation. For analyzing data, a the oretical sampling was used and a non-statistical sample including ten experts was selected. As a result, a strategic supplier selection framework and strategic weight of every component, were determined. The results of data analysis show that among the 20 criteria, five criteria including "product quality", "strategic planning", "History of suppliers", "risk prediction" and "R & D Management" are in the first to fifth priorities in terms of importance respectively. Manuscript profile -
Open Access Article
44 - The Impact of Information Management System on Increasing the Productivity of Electrical and Electronic Equipment Engineering Companies
mohammadreza zahedi Mina Hajilo Misam AmiriliyaToday, productivity and performance enhancement in all countries of the world is an important issue facing any organization. Striving to improve performance and productivity is an effort to improve the lives of people in the community, so the world is divided into two f MoreToday, productivity and performance enhancement in all countries of the world is an important issue facing any organization. Striving to improve performance and productivity is an effort to improve the lives of people in the community, so the world is divided into two fast-paced countries in terms of progress in productivity management. The purpose of this study is to investigate the role of five-dimensional information management systems on the efficiency of companies in the field of electricity industry. Statistical population includes all managers and experts in electricity company somehow related to information management systems. Therefore, productivity questionnaires and information management systems were distributed among 4-4(?) persons. After completing the questionnaires, the data was analyzed by SPSS software and the results were analyzed at both descriptive and inferential levels. The results showed that the more productivity of information management systems was used, the higher the correlation through Pearson correlation coefficient. (Also, among the dimensions of information management systems respectively increase the accuracy of data exchange, increase the speed of processing and control, increase the speed of storage and retrieval of information, reduce organizational costs, maintain information and data security a significant contribution in predicting employee productivity. They had electricity companies). Overall, the results of this study indicate the importance of attention to information management systems in increasing productivity. Manuscript profile -
Open Access Article
45 - Effective Factors of Motivating for the Implementation of Knowledge Management Case Study: Central Agency of one of the Country’s Banks
naser safaei parisa jamalitoday, Knowledge is considered as an essential part of any organization's capital. Even competition in the market depends on the development of individual and organizational knowledge, Hence Knowledge Management plans to organize the link between macro strategies and kn Moretoday, Knowledge is considered as an essential part of any organization's capital. Even competition in the market depends on the development of individual and organizational knowledge, Hence Knowledge Management plans to organize the link between macro strategies and knowledge management strategy in order to give the right knowledge to the right person at the right time and also to maintain a competitive advantage. The study of factors affecting processes such as motivation will be very important. This study seeks ways to motivate employees to share their knowledge with their colleagues. In this study, that is based on the descriptive survey method, a statistical population of Bank headquarters staff, 191 people which is calculated 128 samples, has been used. Sampling has been done according to a simple random method, and for collecting data, a five-option likert questionnaire has been used. The Validity of the questionnaire was confirmed by visiting masters and experts. Cronbach's alpha reliability of 82.4% was calculated by the formula. The Kolmogorov-Smirnov test was used to detect normal or abnormal data, which resulted in abnormal data. Spearman correlation test for abnormal data was used to test the research hypotheses. The results show that in the opinion of the Post Bank staff and managers, motivation affect the staff knowledge sharing. Indeed the relationship between motivational factors in motivating staff in Bank is not equal, and the greatest role is related to financial and non-financial rewards and the lowest one is related to organizational structure. Manuscript profile -
Open Access Article
46 - Developing a Model Based on the Applications of Organizationl Informational Portal in E-Commerce Corporate Workspace
Leila Malekpour AmirReza Konjkav Monfared Saeed Saeida ArdekaniConcerning the expanding online communication bandwidth and the importance of using enterprise portals and the attention to information management in organizations based on E-Commerce, in the orded to increase productivity and competitive power, effective and efficient MoreConcerning the expanding online communication bandwidth and the importance of using enterprise portals and the attention to information management in organizations based on E-Commerce, in the orded to increase productivity and competitive power, effective and efficient use of organizational information portals is essential. To this end, the purpose of this research is to identify and build a relationship using structural-interpretive modeling between the functions of an organization’s information portal to increase productivity in the online business workspace. This research is practical in terms of purpose and descriptive terms of nature. For this purpose, in the first step, the dimensions of the model, theoretical literature, and interviewing with experts including professors and related specialists (management and IT) were identified. In the next step, a structural-interpretive modeling method was used in order to build a relationship between the dimensions and the model presentation. In this method, the research model was presented based on expert’s opinions and analysis. The research results illustrate the process of acquiring knowledge management through other identified functions of organizational information portals in the workspace, showing that communication with professionals leads to three dimensions of faster and more structured access to information as well as collaboration that will create integrated information. Finally, this knowledge management is formed through integrated information. Overall, the research showed that using organizational information portals and optimizing its applications at the company level can be achieved one of the most important components in the management of online business companies that is knowledge management. Manuscript profile -
Open Access Article
47 - The Effective Factors Model on Adoption of E-Learning System in Qazvin University of Medical Sciences
Hasan Rashidi Marzie MovahedinWith the advent of the Internet and Coronavirus outbreak, e-learning environments and web-based learning, there has been a considerable growth and development in recent months and years, but this type of education faces many challenges. The most important of these chall MoreWith the advent of the Internet and Coronavirus outbreak, e-learning environments and web-based learning, there has been a considerable growth and development in recent months and years, but this type of education faces many challenges. The most important of these challenges are the use of learning patterns, modeling student behavior, evaluating student support and feedback, curriculum planning, sequencing, and teacher support. One way to deal with these challenges is to find effective factors on accepting and improving the quality of education in learning systems, discovering rules and educational patterns, and using them to predict future outcomes. The aim of this study is to identify factors affecting the adoption of e-learning, based on the technology acceptance model. For this purpose, studies in this area were investigated. Variables such as computer self-efficacy, quality of content, system support, user interface design, technology tools and computer anxiety as factors affecting adoption of e-learning system were extracted. According to them, the conceptual model of this research was developed. In order to evaluate the model and relationships between variables, a questionnaire was provided to the users of e-learning system in Qazvin University of Medical Sciences. The results of data analysis by using structural equation modeling have approved authenticity of all hypotheses excluding the impact of technology tools on the acceptance of e-learning system. Findings of this research can help educational managers of university and related instructors with this system to encourage students making optimum use of the system by providing the necessary fields for the imposition of effective factors. Manuscript profile -
Open Access Article
48 - Investigating the Effect of Export and Change Management on Agility in Khuzestan Steel Company with Regard to the Mediating Role of Knowledge Management with Principal Component Analysis (PCA) Approach
mohammad sadegh sebt al sheikh ansari sara Hooshmandi majid toulabiThe current world is the world of change and transformation. According to the special position of the steel industry in Iran and around the world, in order to grow Khuzestan steel, the expansion of exports needs to be a priority for the organization. In order to meet th MoreThe current world is the world of change and transformation. According to the special position of the steel industry in Iran and around the world, in order to grow Khuzestan steel, the expansion of exports needs to be a priority for the organization. In order to meet the priorities of the organization, it is necessary to take steps to create organizational agility, because global developments are facing significant speed and progress, and if Khuzestan Steel (KSC) lags behind these developments, it will not be able to offer its products well in foreign markets. Therefore, relying on knowledge creation and personnel training, it will outperform competitors in rapid changes in the market of competition and customers demand. In this study, the impact of exports and change management on organizational agility with respect to the mediating role of knowledge management with the principal component analysis (PCA) approach is reviewed. The present study is descriptive and correlational. The statistical population of this study is all employees of Khuzestan Steel Company, which are 389 people. All of them have worked from 1st of April 2019 to 1st of May 2020. In this study, 300 people have been considered to determine the sample size using Krejcie and Morgan (1960) table. Three types of evaluation validity were used to confirm the validity of the measurement tool, content validity, convergent validity, and divergent validity. The research data collection method is library and survey methods (field). Also, a questionnaire was used to collect data. SPSS and structural equations were used to analyze the data. All research hypotheses were confirmed and suggestions based on hypotheses were provided. Manuscript profile -
Open Access Article
49 - Providing a Model for Evaluating Knowledge Management Systems Using Balanced Scorecard at Pars Khodro Company
Behzad Hasani ٌRocxana FekriThe purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical populatio MoreThe purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical population included all experts and top managers of Pars Khodro Company (157 people) and sample size was 111 people based on Cochran formula. Data were collected using a questionnaire designed by previous studies and expert opinions. Content validity index (CVR) was used to determine the validity of the questionnaire and Cranach’s alpha coefficient of 0.728 was used to determine its reliability. Data were analyzed using SPSS and EXPERT CHOICE statistical software. The results showed that: BSC's vision is financial, customer, growth and learning and internal processes respectively. From the financial point of view, the CEO's financial knowledge is the highest and avoidance of duplication of costs is the lowest, and from the customer's perspective, the highest priority is to improve the quality of customer service and the customer's least. And change in the system is the least important of the improvements, and lastly, the internal process view has the least degree of effectiveness of the system in achieving the most desirable organizational objectives and document size. Manuscript profile -
Open Access Article
50 - Localized Content Analysis Model of Four Pillars of Knowledge Management Based on Sustainable Change Approach
Tahereh TashayoieNejad Mohsen Ghadami Mohammad Taghi Ziae Bigdeli hamide reshadatjoo Maryam KhaliliaraghiThe purpose of this study is to present a localized content analysis model of four pillars of knowledge management based on the continuous change approach. This study is the practical research in terms of orientation. The statistical population includes academic experts MoreThe purpose of this study is to present a localized content analysis model of four pillars of knowledge management based on the continuous change approach. This study is the practical research in terms of orientation. The statistical population includes academic experts and theoretical experts. Theoretical experts include university professors who are knowledgeable in the field of knowledge management. Experimental experts also include managers with more than 15 years of experience in the Export Development Bank. Non-probabilistic and purposeful methods have been used for sampling. The sampling process continued and finally 11 experts participated in this stage. Using qualitative analysis of grounded theory, a number of concepts of extraction and coding of indicators were performed. Following the research process and its quantitative part, by performing the fuzzy Delphi technique in 3 rounds, the criteria obtained from the qualitative analysis of the research were screened and validated. Then, ISM method was used to identify the relationships of the localized model of the four pillars of knowledge management based on the continuous change approach and to reflect the internal relationships between the criteria. Based on data analysis in the structural-interpretive modeling section, knowledge management (WM) is first level or dependent. The variables of organizational leadership (OL), organizational culture (OC), organizational technology (OT), organizational learning (LO) are the second level. The variable of continuous change (CC) is the third level. Finally, the variables of personal competence (SC), mental patterns (MP), shared vision (SV), team learning (TL), systemic thinking (ST) are in the fourth level. Manuscript profile -
Open Access Article
51 - Examining the role of influencing factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry
Mohammad bashokouh Iman Ghasemi hamedaniIn the 21st century, the growth of new technologies, especially in tourism, is inevitable. The development of information and communication technology has also caused significant changes in tourism behavior. The current research is devoted to the analysis of the effecti MoreIn the 21st century, the growth of new technologies, especially in tourism, is inevitable. The development of information and communication technology has also caused significant changes in tourism behavior. The current research is devoted to the analysis of the effective factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry. This research is descriptive-correlation type. The statistical population of the research consists of employees and experts of the tourism industry, and 190 sample members were randomly selected. Data were analyzed using spss software and partial least squares method and Smart PLS software. were analyzed. Customer-based factors with a coefficient of 0.364 on the effectiveness of value co-creation, technology equipped with artificial intelligence with a coefficient of 0.802 on customer-based factors and with a coefficient of 1.097 on the effectiveness of value co-creation, and finally knowledge management with a coefficient of 0.540 The effectiveness of value co-creation has a significant impact. And customer-based factors with a coefficient of 0.292 were able to mediate the relationship between technology equipped with artificial intelligence and the effectiveness of value co-creation. Examining the results of this research showed that the significant effect of customer-based factors, technologies equipped with artificial intelligence and knowledge management on the effectiveness of value co-creation was confirmed. And customer-based factors were able to mediate the relationship between AI-enabled technologies and value co-creation effectiveness. Finally, technologies equipped with artificial intelligence were able to mediate the relationship between customer-based factors and the effectiveness of value co-creation. Manuscript profile