مديريت دانش

Open Access Article

1 - Developing Customer Knowledge Management Process Model Using Customer Relationship Management Systems
Maryam Ashoori Mona Sharif khani Mohammad Jafar Tarokh

In recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the cus More

In recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the customer relationship management. The potential of bilateral relationship between these two fields and also the critical function of knowledge management in success of customer relationship management, has attracted the attention of researchers to this matter recently. The term of “customer knowledge management” is the combination of knowledge management and customer relationship management. The customer knowledge management requires applying different approaches through considering wide variety of key variables in these fields. The considered key variables for each customer knowledge management model are different according to its model. Generally, many models have been presented for customer knowledge management, including conceptual, process and system model. In this paper, we intend to develop process model which achieved from combination of business engineering model, six business processes based on customer relationship management systems, and four aspects of knowledge management in principle business activities, namely marketing, sales and services. Manuscript profile

Open Access Article

2 - The Impact of Knowledge Management on Organizational Innovation
Hasan Dehghani

Today, organizations are in a dynamic and competitive environment and increasingly need for bolstering up their innovation capabilities by attention to valuable knowledge and power ofcreation and use of it. Knowledge management is very important in any organization, bec More

Today, organizations are in a dynamic and competitive environment and increasingly need for bolstering up their innovation capabilities by attention to valuable knowledge and power ofcreation and use of it. Knowledge management is very important in any organization, because organizational innovation does not evolve without dynamic and collaborative knowledge management. Traditional knowledge management systems have been trying to capture formal explicit knowledge management. They could not be successfull in unlocking tacit (implicit) knowledge in the minds of employees. Today, knowledge management 2.0 is based on web 2.0 with enphasis on socialization, collaboration and interaction between people. It tries to capture the largest and most valuable distributed database in any organization, implicit knowledge that is stored in the mind of employees. Each organization which is based on knowledge management 2.0 and social capital, is called an organization 2.0 (enterprise 2.0). It obliterates official controlling and hierarchical order and focuses on socialization and collaboration of mass employees for organizational innovation through social networks. This paper tries to introduce implications of web 2.0 on organizational transforming arising by creation of knowledge management 2.0 in organization 2.0. It assists managers in understanding the leverage roll of social knowledge for development of organizational innovation. Manuscript profile

Open Access Article

3 - Knowledge Management as a Model for Managing Knowledge-Based Firms in Science & Technology Park
Zinat Eizadian Bizhan Abdollahi Valimorad Kiani

Success in organizations is based on knowledge management, both the physical and financial resources. The new realities of business world are knowledge-based companies and organizations applying creativity and innovation. Science parks are important strategy to support More

Success in organizations is based on knowledge management, both the physical and financial resources. The new realities of business world are knowledge-based companies and organizations applying creativity and innovation. Science parks are important strategy to support knowledge-based firms. After constructing companies it is very important how to manage them. So the organization task is to provide favorable condition for knowledge management. Nowadays the challenge is how managers develop employee's minds in knowledge based organizations. Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge. Institutionalization of knowledge management in science parks lead to improvement of their performance. Knowledge plays an important role in activating employees and organization. Gradually physical and financial capitals are replaced with intellectual capitals. The study suggests science parks managers should use new and suitable knowledge management models to improve their competitive advantage in order to mange knowledge and intellectual capitals to maintain sustainability in area of industry and society. Manuscript profile

Open Access Article

4 - Determination and Prioritization of Barriers to Knowledge Sharing at Universities and HEIs; Case study: Imam JAVAD University College
Daruosh Pourserajian Mozhgan Soltani Aliabad Mohammad Saleh Oliua

The aim of this study is to investigate and identify the barriers to knowledge sharing at a high education institute as one of the necessary steps in implementation of the process of knowledge management at universities and HEIs. On the one hand, higher education is the More

The aim of this study is to investigate and identify the barriers to knowledge sharing at a high education institute as one of the necessary steps in implementation of the process of knowledge management at universities and HEIs. On the one hand, higher education is the base of development and the main focus of human recourses enrichment in societies, Therefore implementation of knowledge management in this field is one of the basic requirements and a powerful tool for improving knowledge-based societyS as one of the elements of country’s development vision. On the other hand, by changing the slogan “knowledge is power” to “knowledge sharing is power”, knowledge sharing and extending it in organizations, between organizations and different systems has become the main process and orientation inside organizations concerning knowledge management. Therefore creating a comprehensive vision concerning the challenges and barriers of knowledge sharing and a proper understanding of its facilitators in HEIs and universities seems necessary as a pre-requisite in reaching the goals of knowledge management in the field of higher education in the country. In this regard, 29 key factors in knowledge sharing process inside organizations in 5 main categories of human resources, organizational culture, structure, systems and technology and leadership strategies have been determined and as a case study, relationships between main factors and priority of each of the mentioned factors in 5 categories have been presented at Imam Javad University College. Manuscript profile

Open Access Article

5 - Assessing the Current Status of Knowledge Management Based On Building the Foundations of Knowledge Management
Noshin Kazemi nejad Faezeh Mehranfar Seyede Saba Bagheri

Today knowledge is considered as some institutional asset and management is of great importance. Knowledge-oriented development has been the framework for social, cultural and economic development plan. So it is expected that the education organizations recognize knowle More

Today knowledge is considered as some institutional asset and management is of great importance. Knowledge-oriented development has been the framework for social, cultural and economic development plan. So it is expected that the education organizations recognize knowledge as some institutional asset and take measures to manage it. Throughout the present article, which is a part of findings of a research plan at Social Sciences, Economics, and Management faculties of Alzahara University, efforts have been made in order to investigate into the present status of the mentioned faculties. Reviewing the current status of knowledge management can pave the way for further planning particularly at Alzahra University. Manuscript profile

Open Access Article

6 - Typology of Science & Technology Parks with Knowledge Management Trend
Saeid Kharghani Mino Selseleh

Lack of integration between research and technology, and the gap between scientific ideas and goods & services, are clear facts of todays life. Developed countries have invited creative solutions to overcome such challenges. Science and Technology parks are among them, More

Lack of integration between research and technology, and the gap between scientific ideas and goods & services, are clear facts of todays life. Developed countries have invited creative solutions to overcome such challenges. Science and Technology parks are among them, which have critical roles in integrating knowledge management loops (including creation, sharing, and applying) in the cycle of knowledge management. Science and Technology parks enable the companies to apply immediately the knowledge which has been created by the knowledge workers and scientists. In this article after reviewing the knowledge management literature, Science and Technology parks typologies is under survey. The relation between this typologies and entrepreneurship and the common points among different Science and Technology Parks are the next points. The final review is about the outcomes of applying knowledge management procedure in the Science and Technology parks. Manuscript profile

Open Access Article

7 - Knowledge Management and Economic Aspects
Gholamreza Malekzadeh

One of the most important challenges in acceptance and implementing Knowledge management philosophy in knowledge based and technological organizations is to answer some questions such as :“what is the rate of Return on investment (ROI)?” , “how we can calculate it?” and More

One of the most important challenges in acceptance and implementing Knowledge management philosophy in knowledge based and technological organizations is to answer some questions such as :“what is the rate of Return on investment (ROI)?” , “how we can calculate it?” and “What are consultant and education costs for establishing new managerial and organizational structures?” In this article some of financial aspects of Knowledge management including ROI calculations and time value of knowledge will be discussed. Also costs of establishing and developing information infrastructures, overhead costs, tangible and intangible costs and assets and investing methods in new technologies will be considered. Manuscript profile

Open Access Article

8 - Knowledge Management; Theories, Technologies and Approaches
Hamid Shafiuzadeh

Knowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames More

Knowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames some of the key technologies and approaches to it, and highlights some of the new opportunities within Knowledge Management. If managers ignore the importance of strategies of knowledge management, their organization will not succeed. Manuscript profile

Open Access Article

9 - An Investigation of Failure Factors Influencing Knowledge Management in Organizations
Mona Golchin pour

Knowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by tradition More

Knowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by traditional work force, investment and the land, but it will stem from work forces ideas means knowledge - the vital new source. In this paper, by a case study, we try to find out right answers to these questions; whether establishing knowledge management is always successful and what are the main causes of failing knowledge management in corporations? Manuscript profile

Open Access Article

10 - Assessment of Knowledge and Ability of Knowledge Workers in Knowledge Based Organizations using Shannon Human Potential Model
Abass Afrazeh Mohammad Alimoradi Sajad Golmohamadi

10.7508/jstpi.2016.02.001

Creativity appearance in organizations surprisingly affects in successful solving of problems, their survival, and reaching to desirable point of competitiveness and industrial productivity. In one side industrial organizations with decentralizing approach from organiza More

Creativity appearance in organizations surprisingly affects in successful solving of problems, their survival, and reaching to desirable point of competitiveness and industrial productivity. In one side industrial organizations with decentralizing approach from organizational structure in the form of giving authority from managers to lower levels are going to reach to economical efficiency, creativity and finally to a higher productivity. In this article looking at Hanson Theory about decentralizing strategies, we have identified equifinality (using different technologies, methods, and resources for reaching to a creatively predetermined and great result) as a loosely strategies of decentralization. Considering researches have been done in a context of creativity and equifinality as a Decentralized Management Approach, we can see lots of researchers referred to the importance necessity of this phenomenon as a one of open system characteristics to intensify creativity, competitiveness’ prosperity, and productivity. But a comprehensive research has not been observed in related with correlation of creativity and equifinality in industrial organizations’ subject in a special case. In this research with using content Analysis method, a new category of equifinality usages in organization that causes creativity results, have been attempted to represent by surveying the past studies in relation with “decentralized management and equifinality” and “equifinality and creativity”. With revision and surveying the theories of different researchers in relation with the subject of decentralized management, equifinality and creativity, research's result subdivided in two dimensions accompanied with its components namely “equifinality and work process”, and “equifinality and structure”. Manuscript profile

Open Access Article

11 - Investigation of Effective Factors on Implementing the Knowledge Management in Central Office of Jahad Daneshgahi
Abbas Hosseinpour mohammad bagher alipour

10.7508/roshdefanavari.2018.14.006

20.1001.1.17355486.1397.14.54.1.2

The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formul More

The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formula. The research method is applicable and descriptive and the cronbach’s alpha is used for determining the reability of the research instruments. In this level,the cronbach’s alpha of independent variable of effective factors is equal to 97% and the dependent variable of implementing the knowledge management is equal to 95% that shows the desired level of the reliability for the research instruments. Data are analyzied within two descriptive and analytical levels based on spss software. Reseach assumptions are related to investigating the effects of each dimensions of IT, organizational structure, organizationa culture, motivation and managerial factors on the implementing the knowledge management that allof them are confirmed. Findings show that all effective factors have a direct relationship with implementing the knowledge management. The highest effect is related to the motivation and then IT, organizational culture and then managerial factors. The lowest level is related tothe organizational structure. Manuscript profile

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